COSBEAUTIC LOFT endeavors to provide you a high quality one-stop service. We offer a comprehensive delivery service. When local orders over HK$500 (after LOFT POINTS and discounts have been applied), can enjoy free delivery service. The details are as the following:

 

Orders are delivered to Hong Kong 

Delivery Method	Delivery Fee  Net Order Amount（HKD）		Delivery Time
Local Courier Service	Less than $500	$500 or above	2– 3
	$30	Free	Working Days

Please note: We will do our best for delivering over Hong Kong. Only some restricted areas or remote districts that we could not arrange delivery to the non-coverage areas. If you need to deliver to the below locations, please contact our customer service representatives for special arrangement.
1.       Outlying Islands: Part of Lantau Island, Kat O, Grass Island, Peng Chau, Po Toi, Tung Ping Chau
2.       Restricted Areas: Sha Tau Kok, Lo Wu, Lok Ma Chau, Man Kam To
3.       Other Locations: Mai Po, Ta Kwu Ling
 
Orders are delivered to Macau

Delivery Method	Delivery Fee  Net Order Amount（HKD）		Delivery Time
Local Courier Service	Less than $600	$600 or above	3– 5
	$30	Free	Working Days

 
Orders are delivered to China

Delivery Method	Delivery Fee  Net Order Amount（HKD）		Delivery Time
Local Courier Service	Less than $1,000	$1,000 or above	5– 7
	$200	Free	Working Days

Please note: Orders will be delivered to remote areas in China (such as Gansu, Qinghai, Liaoning, Jilin, Ningxia, Tibet, Xinjiang, Heilongjiang, Inner Mongolia) which may take longer delivery time. The time may take up to 12 days. For more details, please refer to “Estimated Delivery Time”.
 
Orders are delivered to Asia

Delivery Method	Delivery Fee  Net Order Amount（HKD）		Delivery Time
Local Courier Service	Less than $1,200	$1,200 or above	14– 30
	$200	Free	Working Days

Estimated Delivery Time
The estimated delivery schedule will be displayed in the confirmation email and “My Account”. The length of delivery time depends on the stock availability and shipping location. Normally, we may complete the local order delivery within 2-7 days. For the international orders, they may need to take 14-30 days because it may take longer time for customs examination in some countries. If you encounter the problem of delivery, please contact us for tracking the order. The delivery time may vary from the domestic import regulations, weather, holiday or festival factors, we do not guarantee the estimated delivery time.
 
Business Hours of COSBEAUTIC LOFT: Monday to Friday, 9:00 am to 6:00pm (Saturday, Sunday and Public Holiday Closed); Order Cut-off Time: 3:00 pm in Business Day. Order confirmed before the cut-off time normally will be arranged delivery in next business day.
 
Delivery Notification
After we passed your order to the delivery company, you will receive an email about “delivery notification”. You may probably receive this email notification within 2-4 working days after order confirmed. The email will include the details of order information, delivery company and tracking number for your reference. You may also check the transaction details and delivery status in the “My Order” section in “My Account”.
 
If you do not receive this email, it may be blocked by your email service provider. Please refer to “Technical Support”.

Tracking Orders
After login, please click “My Order” from “My Account”, you can check with the order information and delivery status anytime. A delivery tracking number is assigned for each order. Click the link provided to check the delivery status in the official website of the delivery company.
 
Failed Delivery Attempt of Orders
If your order is delivered to your provided address with failed attempt, our assigned delivery company will contact you or deliver again in other time period. To ensure that you can receive the products at once, please make sure that someone will receive the order in the estimated delivery time. In case you cannot receive the order within 7-14 days, please contact us with providing delivery address and order number at cs@cosbeauticloft.com to check the delivery status.